It has been said that a company is only as good as its customer service. This, friends, is completely true. After all, if you were faced with slow responses to queries (or worse – no response) would you wish to continue doing business with such a company? How about limited or restricted calling times to reach a customer service operator? What if the customer service is outsourced to a company that has little knowledge about the company for which it is working? Clearly, these types of situations would be annoying if you ordered a Veg-a-matic on the Home Shopping Network. Now, imagine what it would be like to deal with such a scenario if you had to process a travel medical insurance claim. Needless to say, such a situation would be a nightmare to say the least!

So, when if comes to selecting a travel insurance provider you need to look for the tell tale signs of which companies have solid customer service and which ones simply do not make the proverbial grade. Usually, the best way to start this little bit of investigative journalism (hey, you could blog about it if you wanted to!) and look at the "About Us" section on the companies website and look for tell tale signs of quality customer service. If the company provides a variety of resources in which you may contact them…this is a good sign. If the hours of operation are flexible then this is a good sign as well. If the company can provide customer service in more than one language…this is a HUGE positive because it shows that the company is taking tremendous steps to make sure that calls/queries are facilitated as quickly as possible.

Once again, customer service can make or break a company. If you stick with travel insurance providers that are known for quality customer service you generally can't go wrong.